Terms of Service

1. Introduction and Acceptance

Welcome to Advoclead ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Advoclead website (advoclead.com), the Advoclead Defender platform, and all related services, tools, and features (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.

2. Description of Services

Advoclead provides the following services:

For Law Firms (B2B): Lead generation and client acquisition services ("Pods"), AI-powered lead screening and qualification, real-time client portal for lead tracking, and marketing performance analytics.

For Consumers (B2C — Advoclead Defender): AI Legal Assistant for general legal information, legal document template generator, violation audit and analysis tools, court preparation simulator, harassment contact logging, and attorney escalation and referral services.

3. Not a Law Firm — No Legal Advice

ADVOCLEAD IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE.

The Services are technology tools that provide general legal information, educational content, and document templates. Use of the Services does not create an attorney-client relationship between you and Advoclead.

The AI-generated content, document templates, violation analyses, and educational materials provided through our Services are for general informational purposes only. They may not be accurate, complete, or applicable to your specific legal situation.

You should not rely solely on our Services for legal decisions. We strongly recommend consulting with a licensed attorney in your jurisdiction before taking any legal action.

4. Eligibility

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

5. Account Registration

Certain features of our Services require account registration. You agree to provide accurate, current, and complete information; maintain the security of your password and account; promptly update your information if it changes; accept responsibility for all activities under your account; and notify us immediately of any unauthorized use.

6. Advoclead Defender Subscription Terms

6.1 Subscription Plans

Advoclead Defender is offered on a monthly subscription basis at the following tiers: Defender ($149/month), Defender Pro ($249/month), and Champion ($349/month).

6.2 Billing

Subscriptions are billed monthly in advance. Payment is processed through Stripe, our third-party payment processor. By subscribing, you authorize us to charge your payment method on a recurring monthly basis.

6.3 Cancellation

You may cancel your subscription at any time through the customer portal. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months.

6.4 Changes to Pricing

We reserve the right to change subscription pricing with 30 days' written notice. Price changes will not affect your current billing period.

7. Lead Generation Pod Services (Law Firm Clients)

7.1 Fee Structure

Lead generation services are provided on a flat-fee basis: a monthly management retainer and a per-qualified-lead fee, as agreed in your Pod Services Agreement. We do not charge percentages of legal fees, settlements, or recoveries. Our fee structure is designed to comply with applicable bar rules regarding fee-splitting. A 2.5% processing fee applies to credit card payments. ACH bank transfers have no additional fee.

7.2 Dedicated Phone Number

Each pod is assigned a dedicated phone number provided by Advoclead for exclusive use during the contract term. This number remains the property of Advoclead and reverts upon contract termination.

7.3 Lead Delivery

Leads are delivered via the Advoclead portal in real-time. Lead delivery occurs, and a billable transaction is generated, on the date and time the lead is stored in the Subscriber's portal — regardless of whether Subscriber views or contacts the lead. Lead volume varies based on market demand and may take up to 14 days in highly competitive markets. Advoclead does not guarantee a minimum number of leads per month.

7.4 Client Responsibilities

Client must contact leads within 24 hours of delivery. Leads not contacted within 48 hours may be reassigned to another firm at Advoclead's discretion. Client must complete a 30-minute onboarding session prior to pod activation.

7.5 Lead Disputes

Disputed leads must be submitted via the portal within 72 hours of delivery with a written explanation. Valid dispute reasons are limited to: (i) disconnected or invalid phone number, (ii) duplicate lead delivered within 90 days, (iii) lead is outside the contracted geographic jurisdiction, (iv) lead does not match the contracted practice area. All other leads are considered valid and billable. Advoclead will review disputes within 48 hours. Approved disputes result in a lead credit; credits cannot be applied to reduce the monthly subscription fee.

7.6 Qualified Lead Definition

A "Qualified Lead" is a consumer who: (a) is a resident of the contracted state, (b) is being contacted about a debt, (c) has not already settled or hired an attorney for the debt, (d) can identify the company contacting them, (e) confirms at least one violation from the screening checklist, and (f) answers intake screening questions correctly as determined by the AI screening agent.

7.7 Exclusivity

Leads are exclusive to your firm for the specified practice area and geography. Exclusivity may be revoked with 7-day written notice if Client fails to contact leads within the required timeframe for 3 or more consecutive leads.

7.8 Refunds

Advoclead services are prepaid. In the event of cancellation or termination of services by either party, no refund will be given for remaining time on Subscriber's current service plan term, and no refunds will be given for unused account credit. Setup fees are non-refundable.

7.9 Auto-Renewal and Cancellation

Service agreements auto-renew month-to-month after the initial term with 30-day cancellation notice. Cancellation must be submitted by phone to the assigned account representative. Advoclead may terminate immediately for non-payment exceeding 15 days, violation of confidentiality terms, or conduct that damages Advoclead's reputation.

7.10 Compliance

Each subscribing firm is independently responsible for ensuring that its use of our services complies with applicable bar rules, advertising regulations, and ethical obligations in its jurisdiction(s).

7.11 Recordings and Intellectual Property

All call recordings, transcripts, and AI-generated case briefs are the intellectual property of Advoclead. Client is granted a non-exclusive license to use these materials solely for the purpose of evaluating and signing cases delivered through the pod. Client may not share recordings or transcripts with third parties without written consent.

7.12 Vacation Pause

Client may pause lead delivery for up to 14 days per 30-day period with 48 hours advance notice. Monthly retainer fees continue during pause periods.

8. TCPA Consent and Communications

All consumer leads captured through our intake forms include TCPA one-to-one consent naming the specific subscribing law firm. Our AI voice agents contact consumers who have submitted intake forms and provided consent to be contacted. Consumers may opt out of further contact at any time.

9. Intellectual Property

All content, features, and functionality of our Services — including but not limited to text, graphics, logos, software, AI models, and document templates — are owned by Advoclead and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use our Services for their intended purpose during your subscription period.

10. User Content and Data

You retain ownership of any data, information, or content you submit to our Services. By using our Services, you grant us a limited license to process your data solely for the purpose of providing the Services. We treat all user data as confidential. We do not sell, share, or disclose your personal information to third parties except as necessary to provide the Services or as required by law. We retain your data for the duration of your account plus 90 days after account closure.

11. Prohibited Uses

You agree not to: use the Services for any unlawful purpose; misrepresent yourself or your qualifications; submit false or misleading information; attempt to reverse-engineer our AI systems or algorithms; resell, redistribute, or commercially exploit our Services without authorization; use the Services to harass, threaten, or harm others; or interfere with the proper functioning of the Services.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted or error-free, that AI-generated content will be accurate, complete, or current, that document templates will be appropriate for your specific situation, or that any results or outcomes will be achieved through use of the Services.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADVOCLEAD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

Our total liability for any claims arising from your use of the Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Advoclead, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Services, your violation of these Terms, your violation of any third-party rights, or any legal action you take based on information from our Services.

15. Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association in Broward County, Florida. You agree to resolve disputes individually and waive any right to participate in a class action lawsuit or class-wide arbitration.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website at least 30 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance of the modified Terms.

17. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the Services ceases immediately.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact Information

For questions about these Terms of Service, contact us at:

Advoclead
7550 Southland Blvd, Suite 105-A
Orlando, FL 32809
Email: info@advoclead.com
Phone: (407) 574-7492
Website: advoclead.com

20. Acknowledgment

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.